Metrotown Orthopedic & Sports Physiotherapy Clinic

Providing state-of-the-art physiotherapy in Burnaby since 1982.

SportsAccidents (ICBC/WSBC)Surgical Rehab

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You may have a number of questions about our clinic. Below are some frequently asked questions and their answers. If you have a question that is not answered below, please do not hesitate to contact us.

  1. Do I need a Doctor’s Referral before booking an appointment?
  2. Is there parking near your building?
  3. Where are you located?
  4. What do I bring to my appointment?
  5. What are the average appointment lengths?
  6. What are the benefits of physiotherapy?
  7. Do you accept WSBC Claims?
  8. What if I do not have a WSBC claim number?
  9. Do you accept ICBC Claims?
  10. What are your hours of operation?
  11. What forms of payment do you accept?
  12. What if I cannot make a scheduled appointment? Do you have a cancellation policy?

Do I need a Doctor’s Referral before booking an appointment?

No, if you are paying for the visit privately. However, every insurance company’s extended health benefits plan is different. You should contact your insurance company to confirm their need for a doctor’s referral before you come for treatment. We cannot inquire for you due to client confidentiality.

No, if you are making a claim with the WorkSafeBC (WSBC).  WorkSafeBC is formerly known as the Worker’s Compensation Board (WCB).

We highly recommend you get a doctor’s referral for therapy services if you are coming for treatment under a claim with the Insurance Corporation of BC (ICBC). However, it is not necessary. If you initiate an ICBC claim, please inform your adjustor you need therapy. Call our clinic for an appointment and treatment can be started right away. If it is deemed necessary, we will ask you to see your family doctor for a consultation. 

Is there parking near your building?

There is ample parking on the streets surrounding our building on McMurray Ave., Hazel St. and Kingsway. Please take note of parking meter restrictions and street signage. There is pay parking in the adjacent Best Buy building. 

Where are you located?

We are located at the northwest corner of McMurray Ave. and Kingsway, across from the Sears of Metropolis at Metrotown Mall and above the Bank of Montreal on the 3rd floor of 4789 Kingsway.

Map and Location

What do I bring to my appointment?

We ask that you bring a pair of shorts, running shoes and wear loose comfortable clothing. Please bring your BC CareCard. If you are coming for an ICBC or WSBC insurance injury claim bring all relevant claim information.

What are the average appointment lengths?

You should give yourself at least 60 -75 minutes for your initial assessment and treatment. Please arrive at least 15 minutes earlier for your initial assessment to allow sufficient time for filling out intake forms.  Subsequent treatments may range from 45 to 90 minutes, depending on your injury or condition.  

What are the benefits of physiotherapy?

Physiotherapy in our clinic includes a full thorough orthopedic assessment. Once the diagnosis is made, the client is treated with a combination of manual therapy, electrical modalities and an extensive therapeutic exercise program. Every client is given a home exercise program.

Do you accept WSBC Claims?

Yes. You can fill out the correct forms with your employer, make an appointment with us and start treatment immediately. We have a contract with WSBC to treat injured workers. We strive to get you back to work as soon as physically possible. If it is deemed necessary, we will ask you to see your family doctor for a consultation. Please bring in your BC CareCard as we may need it to bill WSBC.

What if I do not have a WSBC claim number?

If you do not have a WSBC claim number prior to your first visit, you may have to pay for the visit yourself.  Once you receive your claim number, please inform our receptionist so that your visits can be re-billed to WSBC.  Once your claim is approved, you will receive reimbursement from us, NOT WSBC.

Do you accept ICBC Claims?

Yes, you will need a BC CareCard, ICBC claim number and your adjuster’s name and phone number to process your claim. It is important to contact your ICBC adjustor or lawyer, if you are legally represented, to ensure all proper forms are complete and your claim for physiotherapy has been approved. Please note, our clinic charges an ICBC treatment surcharge per visit.

What are your hours of operation?

Monday to Friday we book our first appointments at 6:00am and our last appointments at 7:00pm. We are open Saturdays 8:00am-1:00pm. We are closed Sundays.

What forms of payment do you accept?

We accept cash, debit card, and major credit cards (Visa, MC, Amex) for payment.  

What if I cannot make a scheduled appointment? Do you have a cancellation policy?

Appointments are made to ensure your therapist has a sufficient amount of time to provide you with treatment. If you cannot make an appointment, we kindly ask that you give us at least 24 hours notice. This advanced notice will allow us to offer this appointment time to another client in need of our services. A cancellation fee equal to a private visit may be charged if the client does not show up for an appointment or cancels without sufficient notice.