Metrotown Orthopedic & Sports Physiotherapy Clinic

Providing state-of-the-art physiotherapy in Burnaby since 1982.

Sports • Accidents (ICBC/WSBC) • Surgical Rehab

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Physical Therapy articles from our team of professionals, crafted specially for our clients and their friends.

What if I cannot make a scheduled appointment? Do you have a cancellation policy?

May 27th, 2014 • • in • • Comments Off on What if I cannot make a scheduled appointment? Do you have a cancellation policy?

Appointments are made to ensure your therapist has a sufficient amount of time to provide you with treatment. If you cannot make an appointment, we kindly ask that you give us at least 24 hours notice for physiotherapy appointments and 48 hours notice for massage therapy, pelvic floor and clinical Pilates appointments.

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What are your hours of operation?

February 13th, 2014 • • in • • Comments Off on What are your hours of operation?

Monday to Friday we book our first appointments at 6:00am and our last appointments at 7:00pm. On Saturdays our first appointment is at 8:00am and the last is at 1:00pm. We are closed on Sundays and holidays.

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Is there parking near your building?

February 13th, 2014 • • in • • Comments Off on Is there parking near your building?

There is ample parking on the streets surrounding our building on McMurray Ave., Hazel St. and Kingsway. Please take note of parking meter restrictions and street signage. There is pay parking in the adjacent Shoppers Drug Mart building. 

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Where are you located?

February 13th, 2014 • • in • • Comments Off on Where are you located?

We are located at the northwest corner of McMurray Avenue and Kingsway in Burnaby. It is across from the old Sears at Metropolis at Metrotown Mall and above the Bank of Montreal on the 3rd floor of 4789 Kingsway, suite 350. Map and Location

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What do I bring to my appointment?

February 13th, 2014 • • in • • Comments Off on What do I bring to my appointment?

We ask that you bring a pair of shorts, running shoes and wear loose comfortable clothing. Please bring your BC CareCard. If you are coming for an ICBC or WSBC insurance injury claim bring all relevant claim information including your claim number.  **Please note due to COVID-19 we are unable to allow patients access to the water fountain.

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What are the average appointment lengths?

February 13th, 2014 • • in • • Comments Off on What are the average appointment lengths?

You should give yourself at least 60 -75 minutes for your initial assessment and treatment. Please arrive at least 15 minutes earlier for your initial assessment to allow sufficient time for filling out intake forms.  Subsequent treatments may range from 45 to 90 minutes, depending on your injury or condition.   **Please note due to COVID-19 we are asking patients to arrive no more than 5 minutes before their appointed time.

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What are the benefits of physiotherapy?

February 13th, 2014 • • in • • Comments Off on What are the benefits of physiotherapy?

Physiotherapy in our clinic includes a full thorough orthopedic assessment. Once the diagnosis is made, the client is treated with a combination of manual therapy, electrical modalities and an extensive therapeutic exercise program. Every client is given a home exercise program.

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What if I do not have a WSBC claim number?

February 13th, 2014 • • in • • Comments Off on What if I do not have a WSBC claim number?

If you do not have a WSBC claim number prior to your first visit, you may have to pay for the visit yourself.  Once you receive your claim number, please inform our receptionist so that your visits can be re-billed to WSBC.  Once your claim is approved, you will receive reimbursement from us, NOT WSBC.

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Do you accept WSBC Claims?

February 13th, 2014 • • in • • Comments Off on Do you accept WSBC Claims?

Yes. You need to fill out the correct forms with your employer and family doctor (or clinic doctor)first, then make an appointment with us to start treatment immediately. We have a contract with WSBC to treat injured workers. We strive to get you back to work as soon as physically possible.

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