We have been closely following how our Provincial and National Health Authorities have guided physiotherapy clinics on the best strategies to keep our patients safe while also welcoming them back into the clinic for treatments. 

We will be open for BOTH in-clinic and virtual physiotherapy appointments starting May 19th 2020.  The clinic may look slightly different but we can promise that you will still receive the highest quality of care. 

We will be offering:

• Physiotherapy
• Clinical Pilates Physiotherapy
• Pelvic Floor Physiotherapy (External exam/treatment only)
• Registered Massage Therapy

This visual gives you an idea of what you can expect from us. 

Screening:

You will go through the following screening protocol both when booking the appointment and when you arrive on the day of your appointment. 

1. Do you have any of the following:

Fever , Chills , Cough, Shortness of breath, Sore throat/painful swallowing, Stuffy or runny nose, Lost sense of taste or smell, Headache, Loss of appetite, Fatigue, Diarrhea , Nausea/Vomitting, Black discolouration of toes

2. Have you traveled internationally or outside of the province in the last 14 days?

3. Have you had close contact with a confirmed or probable COVID-19 case?

4. Have you had close contact with a person with acute respiratory illness who has been outside of Canada in the last 14 days?

If you answer YES to any of these 4 questions you will be unable to come for an in-person appointment and will be booked for a virtual appointment instead.  If you do not feel comfortable taking an in-person visit for any reason please allow us to help you schedule a virtual appointment. 

If you answer NO to all 4 screening questions than you will be able to choose either in-person or virtual physio appointments. 

Masks and PPE:   

Masks and PPE: All in-clinic staff will be wearing masks while at work. All clients are asked to wear a mask when attending in-clinic appointments. Please bring appropriate clothing for treatment. Patients that do not have a mask will be able to purchase one for $2 (limit one per patient). Proceeds from masks sold will be donated to “Donate to Appreciate” .  

Appointment Arrivals:

Please do NOT come early or late for your appointment. Being on time will allow for proper flow of patients in the clinic. Please avoid paying with cash if possible.

Maximizing Distancing:

With 7,000 square feet and 18 private treatment rooms we have specifically placed all equipment to maximize social distancing while simultaneously allowing clients to get the most out of their visit. The gym space will be available for  exercises that can not be completed at home.

Sanitation:

Clinic Wide: All staff members will be involved in the ongoing cleaning of the facility throughout the day. A professional cleaning service provides additional cleaning overnight. All items touched by staff or patients directly will be disinfected directly after use.
Appointment Rooms: Each of our 18 private treatment rooms plinths, equipment, pillows and chair will be cleaned in between patients.

Hand Sanitizing: Sinks with hand soap are available at every treatment section and hand sanitizer will be available throughout the clinic for all patients and staff to utilize.

We will be open our regular hours to serve you:

Monday – Friday: 6AM – 8PM

Saturday: 8AM – 2PM

We are prepared and confident that we can provide you and your family a safe and effective Physiotherapy treatment during these challenging times. 

Call the clinic to book an appointment (604-430-3066)  or book online at https://metrotownphysio-book-online.janeapp.com/